No win, no fee
We never charge you. Your solicitor's success fee is 25% of your compensation plus VAT (30% in total, if VAT is 20%), payable only if your claim is successful.
Council Repair Claims helps council and housing association tenants in England and Wales understand housing disrepair rights, including damp, mould, leaks, broken heating, and structural problems, and offers a free assessment. We are a claims management company authorised by the FCA, not a law firm.
For council and housing association tenants in England and Wales
Housing disrepair
claims
Find out in minutes if you could claim for repairs and compensation.
Regulated solicitors only
We only refer cases to solicitors regulated by the Solicitors Regulation Authority, who handle housing disrepair every day.
No obligation to use us
You don't have to use us: you can complain to your landlord, then the relevant ombudsman*.
Once you have signed up with a solicitor, if you cancel after the 14-day cooling-off period, withdraw against your solicitor's advice, or don't co-operate, you may have to pay costs already incurred, including disbursements and, in some circumstances, be liable for your landlord's legal costs. Your solicitor will explain this before you sign.
From our panel solicitors
What clients say about our panel solicitors
If your claim goes ahead, it will be handled by one of our panel of law firms. These reviews were left by our panel firms' own clients about the service they received from the firms. They are not reviews of our customers necessarily, and every case is different.
Satisfaction
Good and fast action, friendly and easy to approach with good communication and advice I would certainly recommend this firm to everyone who needs legal advice and legal action.
Easy to deal with kept me informed with updates v2ery friendly and helpful and thanks to them my case was sorted and got the result I wanted
YOU'VE BEEN DOING VERY GOOD HELPING WITH MY HOUSING PROBLEM WITH L&Q
Well this is the first time using this SOLICITORS and you've done well I will tell my Friends about you.
They are pleasant, and helpful, they listen to you and fight hard to win you case!
very good service, step by step explanation, so I am satisfied
Reviews reproduced as written on https://www.reviewsolicitors.co.uk/. Names shortened to protect reviewers' privacy.
How it works
Tell us what's wrong
Answer a few quick questions about your home and what you've already reported.
What evidence helps your claimWe review your details
We review what you tell us to see if a solicitor may be able to help.
A solicitor takes over
If it looks suitable, we refer you to a specialist solicitor, who explains what happens next.
If your case is referred to a solicitor, we receive a referral fee from them. This is not charged to you.
Who can make a claim?
You may be able to claim if:
- You rent your home from a council or housing association
- You've reported the problem and they've had a fair chance to fix it
- It has affected your health, safety or quality of life
- The problems are ongoing, or repairs came too late
You may not be able to claim if:
- You own your home, even part of it (such as shared ownership)
- You rent from a private landlord as your repair rights may be different
- You haven't reported the problem to your landlord yet
- You have moved out of the affected property
Not sure who your landlord is? We can help check.
Problems tenants commonly claim for
Whether you have a claim depends on your circumstances and the evidence. If you are still chasing the repair, start with how to get council property repairs fixed.
Damp and mould
Black patches, musty smells or condensation that never goes away.
Read the guideLeaks and water damage
Leaks from pipes, roofs or windows that leave stains or wet patches.
Read the guideHeating and hot water
No working heating, a broken boiler or no hot water.
Read the guideFaulty electrics
Loose wires, broken sockets or flickering lights.
Read the guideBroken windows, doors or locks
Windows that won't close, broken doors or faulty locks.
Read the guidePests and infestations
Ongoing rats, mice or cockroaches linked to the property's condition.
Read the guideStructural problems
Cracked walls, ceilings coming down or unstable stairs.
Read the guide
Common questions
Ready to check if you have a valid claim
It takes a few minutes and costs nothing to find out.
Remember
You don't have to use a claims management company. There is no guarantee that using a claims management company will make your claim quicker or get you a better outcome. You can complain to your landlord, then the relevant ombudsman*, for free.
*England: Housing Ombudsman. Wales: Public Services Ombudsman