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Council Repair Claims | Ashworth & Ingram Compensation Partners Ltd
Authorised and regulated by the Financial Conduct Authority
Housing Disrepair Claims
Compensation for problems like damp, mould, leaks, or broken heating.
Get your council or housing association to carry out the repairs you're entitled to.
Our services are free to you, on a
NO-WIN, NO-FEE basis
Housing Disrepair Claims
Compensation for problems like damp, mould, leaks, or broken heating.
Get your council or housing association to carry out the repairs you're entitled to.
Our services are free to you, on a NO-WIN, NO-FEE basis
What is a Housing Disrepair Claim?
If you're renting your home from the council or a housing association, they have a legal duty to keep your home safe, clean, and in good condition.
When your landlord doesn't fix problems like mould, leaks, broken heating, or unsafe electrics — even after you've reported them — this is called housing disrepair.
A housing disrepair claim is when you ask your landlord to make repairs and, in some cases, pay you compensation for the impact the disrepair has had on your health, safety, or daily life.
Repairs to your home
Financial compensation
Health & wellbeing support
You have the right to live in a safe and well-maintained home. If your landlord hasn't taken action after you've told them about problems, you may be able to claim compensation.
Frequently Asked Questions
Common Types of Disrepair
If you've been reporting problems in your home and nothing's been done, you're not alone. Many council and housing association tenants live with issues that should have been fixed.
Here are some of the most common types of disrepair you can claim for:
Damp and Mould
Musty smells, black patches on walls or ceilings, or condensation that never goes away, damp and mould can affect your health, especially if you have asthma or other breathing issues.
Leaks and Water Damage
Leaks from pipes, roofs, windows or bathrooms that leave stains, peeling paint, or wet patches on walls and ceilings.
Heating and Hot Water Problems
No central heating, broken boilers, or no access to hot water, especially in winter, is a serious issue that your landlord should fix.
Faulty Electrics
Loose wires, broken sockets, flickering lights, or any electrics that don't feel safe need urgent attention.
Broken Windows, Doors or Locks
Windows that won't close properly, broken doors, or faulty locks can affect your security and peace of mind.
Pests and Infestations
Ongoing issues with rats, mice, cockroaches, or other pests due to poor property conditions.
Structural Problems
Cracked walls, ceilings that are falling in, unstable staircases, these are more than just cosmetic issues and can be dangerous.
We're Here to Help
Don't suffer in silence. If you're experiencing any of these problems, you may be entitled to compensation and repairs. Our team of specialists is here to guide you through every step.
You are not required to use our services to make a claim but you can complain directly to your landlord or to the Housing Ombudsman for free.
If you use our service, your case will be assessed and, if appropriate, referred to a regulated solicitor. We will receive a fee for this introduction.
No-win, no-fee terms apply. Other costs may apply if you cancel after the cooling-off period or fail to cooperate with your solicitor.
Who Can Make a Claim?
You may be able to make a housing disrepair claim if:
You rent your home from a council or housing association (this is called a social landlord)
You've reported the problem to your landlord, and they've had a fair chance to fix it
The disrepair has affected your health, safety, or quality of life
The problems are ongoing, or repairs were done too late and caused damage or inconvenience
You don't need to be a legal expert or speak perfect English to make a claim. If you've done your part and your landlord hasn't — we're here to help.
You CAN still claim if:
You're receiving benefits or Universal Credit
You're not sure who exactly owns your home — we can help check
You're worried about the cost — remember, it's no-win, no-fee
You may NOT be able to claim if:
You own your home (even part of it, like shared ownership)
You rent from a private landlord (not council or housing association)
You haven't reported the problem to your landlord yet
Why us?
No Win, No Fee Always
You won't pay anything upfront. If your claim isn't successful, you won't owe a penny. Everything is explained clearly before you decide.
Trusted, Regulated Legal Partners
We only work with solicitors regulated by the Solicitors Regulation Authority (SRA). You'll never be passed to unqualified or pushy salespeople.
Clear, Supportive Advice
We explain your rights in plain English, no jargon, no pressure. You stay in control of your claim at every step.
We Understand the Stress You're Under
Living with poor housing is tough, we get it. We're here to make things easier, not harder. Our team listens first, then acts.
How the Process Works
We know it can be stressful living in poor housing conditions, and even more stressful trying to fix it. That's why we've made the process simple and supportive from the start.
You Get in Touch
Share a few details with us about your housing situation. You can fill out our quick form or reach out in the way that's easiest for you.
Your Case is Reviewed
Once we've received your information, it will be carefully reviewed to see if your case meets the criteria for a potential housing disrepair claim.
You're Connected with a Specialist Firm
If your case is suitable, it will be passed on to one of our trusted legal partners, firms who deal with housing disrepair claims every day. They'll handle your case from here and explain exactly what happens next.
The Legal Process Begins
The solicitor will gather the evidence, speak to your landlord, and work to get the repairs done and compensation arranged. Most cases are sorted without going to court.
No Win, No Fee
You won't pay anything unless the claim is successful. Your solicitor will explain this clearly before you sign anything.
"We only work with regulated and experienced firms who specialise in this area, so you can feel confident you're in good hands."
What Happens After Your Claim?
Once your case has been reviewed and passed to a specialist solicitor, there are a few different outcomes depending on the evidence and how your landlord responds.
If Your Claim Is Successful
Most housing disrepair claims end with either:
Repairs
Your landlord agrees to carry out the necessary repairs. This might include fixing leaks, removing mould, repairing heating, or solving structural problems. In some cases, you may also be temporarily rehoused while the work is done.
Compensation
You may receive compensation for:
- • The inconvenience of living in poor conditions
- • Damage to personal belongings (e.g. clothes, furniture, electricals)
- • Impact on your health — including personal injury compensation if you've suffered physical or mental health issues due to the disrepair (e.g. breathing problems from mould, anxiety from unsafe conditions)
Compensation amounts vary depending on how serious the issues are and how long you've lived with them.
- • Lower-value claims (under £1,000–£3,000) might cover inconvenience and minor damage
- • Higher-value claims (above £3,000 and sometimes over £10,000) could apply where there's significant long-term disrepair, serious health effects, or property damage
Your solicitor will explain clearly what you may be entitled to, and make sure you're treated fairly.
If Your Claim Is Not Successful
Not all claims result in compensation. Sometimes there may not be enough evidence, or the disrepair may not be serious enough in the eyes of the law.
If that happens:
You won't be charged anything — the claim is handled on a no-win, no-fee basis
You may still have gained clarity on your rights and next steps
Your solicitor can advise if anything further can be done
We understand how disappointing this can be, but we'll always treat your case with care, dignity, and honesty throughout.
Do I Have to Use This Service to make a claim?
No — you are not required to use our service to make a housing disrepair claim.
Every tenant has the legal right to take action against their landlord if their home is in disrepair and their complaints have been ignored. You can:
Make a Complaint Directly
You can write to your landlord (usually the council or housing association) and request repairs again. Be sure to keep records of all communication, photos, and any damage caused by the disrepair.
Contact the Housing Ombudsman
If your landlord doesn't respond or you're unhappy with the outcome, you can escalate your complaint to the Housing Ombudsman Service. This is a free and independent service for social housing tenants.
Learn more at:
www.housing-ombudsman.org.uk
Get Legal Help Independently
You can also find a solicitor on your own. Look for law firms that specialise in housing disrepair and offer no-win, no-fee agreements. Many offer free consultations.
Why Use Our Service?
We aim to take the stress and uncertainty out of the process by:
Connecting you with trusted legal firms who handle disrepair claims every day
Taking care of the early admin so you don't have to explain your story over and over
Only working with firms that operate no-win, no-fee and are regulated by the Solicitors Regulation Authority (SRA)
There's no pressure and no cost to speak with us; the decision is always yours.
Ready to Check If You Have a Valid Claim?
It takes just a few minutes and costs nothing to find out. No pressure, no upfront fees — just honest advice about your rights.
Remember: You are not required to use a claims management company, and by using a claims management company it does not mean your claim will be dealt with quicker or that you will receive a better service. You can submit complaints directly to the responsible party and refer successful claims to the financial ombudsman service yourself for free.